“Problems that remain persistently insoluble should always be suspected as questions asked in the wrong way.”
~ Alan W. Watts, Author ♦
Do we know how to get to ask the right questions? How do you know if you have asked the wrong questions? When it comes to solving workplace issues, especially in the cases of employee misconduct, incivility or bullying, getting to the core issues is critical. Who do you ask? How do you phrase the question(s)? What do you do with the answers?
The good news is that there are resources available to help navigate through the conversations, questions, and issues in the workplace. In an ideal world, there is a checklist for every issue with a direct pathway to the help address a particular issue or target a specific behavior change or solve a business problem. However, that workplace ideal is still in the future, but some best practices can be reviewed and adapted to help address the workplace challenge.
The Value of Asking the right Questions
Think back over the your career. During your career have you observed a coworker or manager handle a problem in a manner that you appreciated or would like to duplicate in the future?
- What did they do? What behavior characteristics did you observe?
- How did they state the questions?
- How was the conversation or meeting initiated?
- What action items were imitated to address the problem or move in a different direction?
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Resources – Asking the Right Questions
- Article: “Are You Asking the Right Questions? ” , by David Sturt and Todd Nordstrom
- Article: “How to Ask Better Questions“, by Judith Ross