What can you do when the tension is so thick between coworkers that everyone dreads working with team members? Is there anything that can be done if you are the victim of incivility?
Keep a log of behaviors observed.
Pay attention to tone used and body language
Encourage team to be aware of the visual impact they are making. Look up from devices – better yet, put them away and be present.
Reward engaged and civil behavior.
Articulate and enforce the consequences of non-civil behavior.