Every workday is an opportunity to make a difference with our customers, clients, while meeting the needs of the business. Not all training must be formal, but all training must be captured, and skills developed with the defined purpose.
Why is this important?
Who will benefit?
How will benefit(s) be sustained?
Is this learning repeatable, definable, measurable and consistent?
What appropriate training opportunities can be introduced or nurtured within the daily work environment ?