Workplace Bullying: Actionable for the Unavoidable

Difficult Manager Tips

• Focus on your boss’s strengths
• Keep track of interactions.  Document every conversation safely and securely
• Extend your reach beyond your immediate manager
• Widen your circle of contact to include other managers, including your boss’s boss
• Reach to other co-workers who interact with your immediate manager;  Observe what is working for others in their dealings with your boss
• Look out for yourself, your health and your sanity  above all
• Create a “Plan B” (job transfer; move to another team; create a side business; work for another company)
• Identify your boss’s preferred style of communication  (email; person-to-person; prepare an agenda; advanced notice / discussion;  adapt your style)
• Plan ahead; How do you want the next conversation to proceed?  Create an agenda and plan your desired outcome.

Difficult Coworkers Tips

• Design a workplace civility policy for your team. Communicate it to everyone.  Review policy frequently.
• Mix the seating in meetings; Change frequently and consistently; break up the traditional group seating whenever possible.
• Demonstrate common courtesy to all you are in contact with; please, hello, thank you.
• Be present; listen intently; set devices on vibrate or silent; no viewing devices while others are speaking; look speakers in the eye.
• Acknowledge everyone  you encounter – especially if you are within 3 feet.
• Document every encounter – and keep it safe, secure and confidential.

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