When  a man is at peace he is a man,

when angry he is an animal.

~ Amit Kalantri

Of course it’s never happened to you.

It only happens to others. How do we handle our pain when we come arrive at work  teaming with frustration at the traffic, the unexpected side trips to our children schools, the multiple requests for an extra bit of our time-that we don’t have?

Does  our anger, frustration and our pain impact our  interactions and relationships with our clients, customers, and colleagues?

In the workplace consider:

  • Identify and confirm the desired outcome
  • Be engaged in the interactions
  • Identify the common pathways to cooperation