How many times have you declined or skipped through the survey once you have received customer service from a business? From the cable company or after speaking with the phone company? If your service was acceptable, it may seem like a waste of your time. However, when the service receive is less than stellar, do … Continue reading Evaluation of Training Received
“Act the way you'd like to be and soon you'll be the way you'd like to act.” ― Bob Dylan Like this? Need more inspiration? Read my latest inspirational book, Fierce and Focused.
(updated 12/23/15) We lost systems access in the middle of class. Specifically, lights, and all the computers went black today. The instructor paused, and the attendees exchanged worried looks. Everyone assumed there was a backup generator about to "kick in". But it didn't. I was in the middle of creating a course outline for an … Continue reading Pencils, Ballpoints and the Smith Corona Typewriter
The 4 day, 32 hour class was almost over. It is Friday morning, and everyone is anxious to conclude the mortgage underwriting training and being the assessment. A grade of 80% or above is required on the assessment and each participant is anxious. After all, on day 1, Monday afternoon, the director of the department … Continue reading Training Assessment Required
According to an article by Cindy Knezevich's entitled "Infographic: New EEOC Stats Show Critical Need for Improved Workplace Harassment Training" highlights a need to revisit existing policies and update for the current workplace climate. Of course, these training courses must also consider the variety of adult workers, including the multiple generations with diversity of learning … Continue reading The Need for Workplace “Code of Conduct” Training